Press Ganey acknowledged Aetna as its Trst-ever Well being Plan of the 12 months at their annual convention in Orlando, Florida.
Press Ganey, the main supplier of expertise measurement, information analytics and AI-powered insights to well being techniques and well being plans, introduced the award to Steve Nelson, president of Aetna.
“Receiving this award – particularly in its Trst 12 months – reZects the sustained efficiency and collaborative tradition on the coronary heart of Aetna. We succeed by staying relentlessly centered on our members and their experiences all through the well being care journey and by constructing sturdy and trusting relationships with our companions,” Nelson mentioned. “I’m extremely happy with all our Aetna colleagues and people throughout CVS Well being for his or her dedication and advocacy mindset.
This award wouldn’t be potential with out them.”
This recognition underscores Aetna’s multi-year concentrate on disciplined enchancment and translating expertise insights into measurable features throughout Medicare Star Rankings, Aetna CVS Human Expertise (HX26) Convention employer satisfaction, and supplier expertise.
“Well being plans play a crucial position in shaping how folks entry and expertise care, typically lengthy earlier than a affected person ever enters a medical setting,” mentioned Patrick T. Ryan, Chairman and CEO of Press Ganey. “Aetna has handled member expertise as an working information for a way the system ought to work, utilizing real-world perception to take away obstacles, enhance coordination, and
strengthen accountability with suppliers.”
A key instance of Aetna’s dedication to constructing sturdy collaborations with well being care
suppliers is HX Alternate, an progressive collaboration developed with Press Ganey that bridges affected person expertise information from supplier techniques with member expertise metrics, together with Medicare CAHPS scores. By means of shared insights and coordinated enchancment ecorts in choose markets, this method is driving early features throughout key expertise indicators and reinforcing a mannequin of joint accountability for entry, care coordination and high quality.
Press Ganey’s Human Expertise Convention brings collectively well being care leaders to discover business insights, connections and methods to advance business efficiency. Central to the convention is the Human Expertise Awards Program, which acknowledges organizations that excel in affected person and client experiences, worker and doctor engagement and medical high quality and security.
About Aetna About Aetna About Aetna
Aetna, a enterprise, serves an estimated 37 million folks wAbout Aetna About Aetna About Aetna Aetna, a enterprise, serves an estimated 37 million folks with data and sources to assist them make higher knowledgeable selections about their well being care.
Aetna ocers a broad vary of conventional, voluntary and consumer-directed medical health insurance merchandise and associated providers, together with medical, pharmacy, dental and behavioral well being plans, and medical administration capabilities, Medicaid well being care administration providers, staff’ compensation administrative providers and well being data expertise services.
Aetna’s clients embody employer teams, people, school college students, parttime and hourly staff, well being plans, well being care professionals, governmental models, government-sponsored plans, labor teams and expatriates.
About CVS Well being About CVS Well being About CVS Well being
CVS Well being Aetna.com is a number one well being options firm constructing a world of well being round each client, wherever they’re. As of September 30, 2025, the Firm had roughly 9,000 retail pharmacy places, greater than 1,000 walk-in and first care medical clinics and a number one pharmacy beneTts supervisor with roughly 87 million plan members.
The Firm additionally serves an estimated greater than 37 million folks by means of conventional, voluntary and consumer-directed medical health insurance merchandise and associated providers, together with extremely rated Medicare Benefit choices and a number one standalone Medicare Half D prescription drug plan.
The Firm’s built-in mannequin makes use of personalised, expertise pushed providers to attach folks to easily higher well being, rising entry to high quality care, delivering higher outcomes and decreasing total prices.
Press Ganey is a number one world supplier of expertise expertise, information analytics, and AIpowered insights that assist corporations higher perceive and serve their clients, staff, and stakeholders. Press Ganey powers the Human Expertise (HX) Platform – a complete expertise and analysis expertise platform that brings collectively CX (Buyer Expertise), Worker Expertise (EX), Affected person Expertise (PX) and Market Analysis.
It serves greater than 43,000 shoppers globally throughout well being care, Tnancial providers, hospitality, market analysis, skilled providers, retail, expertise, and different finish markets.
Press Ganey is acknowledged by Gartner® as a Chief within the Magic Quadrant™ for Voice of the Buyer (VoC) Platforms.
