If passengers are sad with a current flight, they usually name their airline or the airport. But when they’ll get anyplace with both, more than likely their subsequent transfer shall be contacting the Transportation Safety Administration (TSA).
Clients make their complaints to what’s often called the TSA Contact Middle Traveler Complaints Reviews.
By means of the Freedom of Info Act (FOIA), Pupil journey firm Rustic Pathways analyzed complaints made by passengers to TSA’s Contact Middle from 2015 to 2024.
The information checked out 63 of America’s busiest airports. Complaints had been in comparison with the variety of enplanements that happened every year to calculate the speed of complaints per 100,000 passengers at every airport.
4 of Florida’s prime airports made the ten when it got here to probably the most complaints.
Orlando Worldwide Airport, Palm Seaside Worldwide, Fort Myers’ Southwest Florida Worldwide, and Jacksonville Worldwide all featured among the many 10 airports with the best grievance charges.
Orlando Worldwide Airport obtained the third-highest grievance charge nationwide, with 9.15 complaints per 100,000 passengers. The airport obtained 20,029 complaints all through the 10-year interval, with the biggest proportion being as a consequence of ‘Mishandling of Passenger Property’ (26.3%), ‘Buyer Service’ (17.7%), and ‘Screening’ (14.2%).
Palm Seaside Worldwide Airport was the fourth highest, with 8.57 complaints per 100,000 passengers. The Florida airport recorded 2,686 complete complaints, with ‘Mishandling of Passenger Property’ (25.5%), ‘Expedited Passenger Screening Program’ (22.2%), and ‘Buyer Service’ (17.5%) being the most important causes
Southwest Florida Worldwide Airport in Fort Myers got here seventh with 8.53 complaints per 100,000 passengers. Of the three,921 complaints, ‘Mishandling of Passenger Property’ (25.5%), ‘Expedited Passenger Screening Program’ (23.2%), and ‘Buyer Service’ (17.8%) had been the most typical classes.
Jacksonville Worldwide Airport ranked eighth. It obtained 2,357 complaints, with ‘Mishandling of Passenger Property’ (22.6%), ‘Expedited Passenger Screening Program’ (22.1%), and ‘Buyer Service’ (14.8%) being the most important causes.
Nationally, Albuquerque Worldwide Sunport had the best total grievance charge.
